All unused Studio Class (Student) Credits have been automatically transferred to your new user account. You'll find them in your account area divided into: Regular Credits and Student Credits

At SuperCycle we do offer different credit types according to your needs and preferences.

Regular Credit: Our standard credit option.

Student Credit: Discounted credit for students. A valid student ID must be shown at reception when booking classes.

First Time Credit: A one-time discounted offer for newbies and beginners.

Challenge Credit: Designed for short-term goals, this credit offers high discounts with a 1-month expiry to push yourself.

Guest Credits: gifted to SuperCycle membership owners (Super12 & Super16) to bring friends and family along with them.

Special Offers & Occasions: Occasionally released limited-time credits, like Pop-Up credits and seasonal promotions.

From now on, shoes will be included for all customers in every SuperCycle class. Any unused shoe credits will automatically be converted into a code of equal value and send to the according customers. The code never expires and can be applied to any purchase at checkout.

All unused gift card codes have been automatically transferred to our new system. Simply enter your code at the checkout, and the corresponding amount will be deducted from your total as usual.

Once you’ve registered your SuperCycle account, you can access all your credits, bookings, purchase history, and more from your personal user dashboard:

• Overview: View a list of your credits, upcoming bookings, and waitlists.
• Favourites: Find all instructors and classes you’ve saved as favourites by clicking the save icon in the top-right corner.
• Membership: If you have a membership, all related information will be available here, including your credit-balance and membership freeze options.
• My Credits: Check your unused credits, related bookings, and easily transfer credits to friends or family.
• Account Details: Update your personal information whenever needed.
• History: Review your past bookings and purchases for your reference.
• Notifications: Stay updated with important information from our team, including studio updates, renovations, and more.

When selecting a class from our Schedule page, you'll be automatically directed to our bike booking tool, which shows the studio layout for your chosen location and class.

• Choosing your bike: Available slots appear as white circles, each with a number representing the bike's location within the studio room. Brown circles indicate bikes that are already booked or unavailable.
• Confirming your choice: Click on a bike to select it. A pop-up will confirm your choice, giving you the option to cancel, select additional slots, or return to the schedule.
• Managing your bookings: Once you're happy with your selection, simply close the booking tool. You can view or manage your bookings anytime in your account area.

One of our new features allows you to easily transfer credits to another customer. Simply go to your personal account, select 'My Credits' in the left-side menu, choose the credit you’d like to transfer, click 'Transfer Credit', and enter the other person's email. That’s it.

A SuperCycle Membership is a monthly subscription perfect for all who want to integrate SuperCycle in their weekly routines and safe some money on the go. Our memberhsips give you a number of class credits at a discounted rate.

Super 8: 8 credits/month for €136 (€17 per class)

Super 12: 12 credits/month for €180 (€15 per class) + 2 guest credits to bring a friend along with you.

Super 16: 16 credits/month for €228 (€14.25 per class) + 4 guest credits to bring a friend along with you.

Memberships require a 12-month commitment, and credits expire monthly. Shoes are included in every class. You can pause your membership for 1 month per year, which will be added to the end of your contract.

A credit is like a token you use to reserve a bike in one of our classes. In order to book your bike you need to purchase credits which are then transferred onto your SuperCycle account. Once you have selected a class you wish to attend, the credits you have previously bought will be used to book your bike within that class. You can purchase credits anytime at the Pricing page on our website.

NO EXPIRY
Most of our SuperCycle credits do not expire, such as:
Regular Credits
Student Credits
First Time Credits
Those credits will have a default expiry of 10 years, as shown in your account.. If you don’t use your credit within this period, you can email bookings@supercycle.at to request a recharge of expired credits (valid for Regular, Student, and First Time credits only).

WITH EXPIRY
However, some credit types that do have an expiry are:
Challenge Credits
Membership Credits
Guest Credits
Special Occasion/Offer Credits
Those credit types have an official expiry date and can NOT be 'recharged' after expiry.

No, SuperCycle gift card codes never expire.

Our standard credits - Regular, Student & First Time Credits - as well as Membership Credits, Challenge Credits and Guest Credits can be used at all four of our SuperCycle Studios. The only exeption are certain special offers/credits, such as Pop-Up Credits or other seasonal credits marked as such.

SuperCycle Class
Our signature 45-minute choreographed cycling experience! A mix of intense cardio, strength-based exercises, and rhythm-driven moves, this class is designed to be fun, empowering, and sweaty. No cycling experience needed—just bring your energy, and we’ll take care of the rest. You’ll walk out feeling stronger, happier, and with your heart rate (and mood) up!

Foundations Class
Perfect for beginners or regular riders who want to refine their technique. In this class, we’ll guide you through the key foundations of cycling, break down the moves, and ensure you’re set up for a strong, confident ride.

Soft Class
A lighthearted, gently paced ride for those who prefer lower intensity. Perfect if you're easing back into movement, recovering, or simply in the mood for a joyful, feel-good session. Expect great vibes, sing-alongs, and all the fun—without the high intensity.

Advanced Class
Fast, fierce, and built for a challenge. This class is designed for experienced riders who love high-intensity, high-tempo workouts. Get ready to push past your limits with speed, endurance, and power.

Yes. You can book multiple bikes in one class from your account, to bring a friend or even a group of friends.
However, some special credits (for example Challenge Credits) and Membership Credits cannot be used for a multiple bookings.

If you want to cancel your class, you can do so within your SuperCycle account. Simply click the cancel button next to the according class.

If you cancel at least 9 hours before the class starts, the credit will be added back to your account for future use. If you cancel your class later than 9 hours before the class starts, we unfortunately can’t refund the credit - money cannot be refunded. However, we’d really appreciate it if you cancel anyway so that our staff knows you won´t be attending. Thank you for your understanding and cooperation!

If an instructor is unable to attend/teach their class, we will organize another instructor to jump in and teach that class. If we are unable to find a replacement, the class will be canceled and all bookings will be refunded automatically. In both cases we are always going to let you know in advance via email so you are given enough time to reschedule your class or cancel your booking. We try our very best to always find an instructor with similar music and style as replacements to minimize the inconvenience - we, however, ask for your understanding if that is not always possible for us to achieve.

You don't need to have any cycling experience or special skills, but good general health is required. You can always control the intensity of your workout by controlling the resistance button on your bike or sitting down during class. It is your workout and you choose the intensity according to your own limits.

If you’re still unsure, feel free to book one of our Foundation Classes — designed to teach you the basics, including posture, movements, and skills — or try our Soft Classes for a less intense ride focused on sing-along and fun.

Yes, you can use normal gym-shoes with all of our bikes. However, we do recommend the use of professional cycling shoes, as they provide many benefits to your stability and riding experience.

All of our bikes have a height range from 1,40m to 2,10m - please make sure your bike is set up accordingly or ask our team for help.

The minimum age to join a class is 16. Riders under 16 must be accompanied by a legal guardian or provide a signed parental consent form.

If you’re pregnant and cleared for exercise by your doctor, you can safely join SuperCycle classes by keeping a few points in mind: Moderate exercise during pregnancy is recommended, but always wear a heart rate monitor and keep your heart rate below 140 bpm. Take breaks as needed, stay hydrated, and avoid any movements or intensity that cause discomfort.

All of our bikes use SPD Cleats.

Absolutely! We recommend having light carbs and staying well-hydrated before class to ensure you have the energy to power through your workout.

Cycling is a high-intensity, low-impact exercise that's gentle on the knees and joints (if your bike is set up correctly). If you have sensitive knees and have been cleared by your doctor for exercise, focus on keeping your hips and weight close to the saddle, avoiding leaning forward on the handlebars, as this can put pressure on your knees. Wearing cycling shoes will also help stabilize your knees and provide extra support.

To ensure a smooth experience for everyone, we kindly ask that you arrive 15 minutes before class begins. This helps us start and end on time, respecting both the instructor and fellow riders. If it’s your first visit to SuperCycle, plan to arrive even earlier for assistance with bike setup. Please note that late arrivals will not be allowed to join, as the doors will be locked once class starts. Missed classes due to tardiness will not be reimbursed. Thank you for your understanding and cooperation!

All of our classes are taught in English, and all our receptionists speak English and German.

If you don’t own cycling shoes yourself, you can rent them free of charge right at the studio before your class. We always recommend using cycling shoes with SPD cleats rather than normal gym-shoes as it increases stability, helps with posture and ensures a smooth ride.

We do not provide towels at our studios, so please ensure to bring your own to class.

1. SADDLE HEIGHT:
Stand next to the bike and set the saddle three fingers below the hipbone. Sit on the saddle with one of your heels resting on the pedal at its lowest position. Your leg should be almost fully extended without needing to tilt your hips. You can still keep a slight bent in the knees.

2. SADDLE POSITION:
Sit on the bike and ensure your pedals are parallel (3 o'clock and 9 o'clock position). Your knees should be above your ankles and behind the resistance button. Adjust the saddle by loosening the latch underneath the seat to move it forward or backward.

3. HANDLEBAR HEIGHT:
For most riders, the height of the handlebar should be slightly above the saddle height. If you prefer a more relaxed, upright position, raise the handlebar a little further.

4. REACH:
Make sure the distance from the saddle to the handlebar (reach) allows a comfortable grip without overextending your arms.

If you are unsure about your set up, don't hesitate to ask our team for help at any time. We can't wait for you to experience our new bikes!

We offer three weights-options for arm workouts during our supercycle classes, helping everyone find their ideal challenge. You can Choose from 1kg, 2kg, or 3kg weights. Alternativley we offer two different strengths of resistance-bands to enhance your training.

Our SuperCycle classes live from intense beats and loud music, but for some the high volume might be overwhelming. As we wish for everyone to enjoy the best possible experience, we offer free ear plugs to use during our class. Feel free to ask our team at the studio for help and they will provide you with a pair of ear plugs.

All our classes are beginner-friendly, as you can control your workout by adjusting the resistance and opting to sit during challenging choreos. Additionally, we occasionally host dedicated Foundation Classes for a more focused introduction, tailored to your needs. These include information on posture, basic skills and correct movements.

All of our studios are equipped with changing rooms and showers, stocked with products from SuperCycle x Temt to ensure a refreshing experience after class.

Please note that some of our studios have unisex changing rooms and showers. If you prefer separate facilities, please check our studio information to find locations that offer dedicated changing rooms and showers.

All of our studios have lockers for your free use. You can keep your belongings and/or valuables in the wardrobes/changing rooms or secure them in one of the lockers we provide.

Each of our studios has a Lost & Found where we hold items for up to three weeks. Feel free to drop by before or after a class to retrieve your belongings.

All of our studios offer unisex-bathrooms for everyone to use. Some of our studios even offer unisex changing rooms/showers: The Ring 1010 & The Base 1070.

All team members and customers must prioritise safety at all times. Please follow instructions by the team regarding equipment usage and emergencies.

Treat all team members and customers with respect. Any form of harassment, discrimination, criminal or offensive behaviour and theft and aggressive behaviour are unacceptable and will lead to a studio ban. Maintain a positive and inclusive environment.

Arrive at SuperCycle on time to ensure a smooth and timely session. Respect the schedule and avoid causing delays for other customers and team members. Please leave the changing rooms and premises 20-25 minutes after the end of your class.

All receptionists and coriders are recognizable as part of the team at all times, by wearing caps/shirts during the shifts. Wear appropriate cycling attire and footwear during the session. Use the provided cycling equipment properly and return it in good condition after use. Bring a towel, water bottle for personal use during the class. Do not use weights to hit bike handles, please ask the team for support if your need help. Nudity in common areas is not allowed, please use a towel.

Maintain cleanliness and hygiene within the cycling studio premises. Use the designated areas for storing personal belongings and avoid cluttering the space. Clean up after yourself, including wiping down equipment and returning any props or accessories to their proper places. Shaving, cutting nails is not allowed at the SuperCycle Studios.

Using mobile phones or other electronic devices that may distract or disrupt the class is not permitted.

Follow the instructions provided by the SuperCycle team members before, during and after the session. Inform the instructor of any physical limitations or injuries before the class begins. Only team members are permitted on podium during class.

Adhere to our booking and cancellation policies. Reserve your bike in advance and cancel or reschedule up until 9 hours before class. Customers have first preference on choosing bikes, team members are supposed to choose the remaining bikes. Team members, who choose to join the last class on their shift, need to check that all customers have left the studio, the studio doors are locked. Letting customers, family members or friends ride for free is not permitted.

Consult a medical professional before starting any exercise program, especially if you have underlying health conditions. Listen to your body and modify the intensity of the workout if needed. Inform the instructor immediately if you experience any discomfort or pain during the session. Our team members will try to help you out.

Provide constructive feedback and suggestions to office@supercycle.at to improve the overall studio experience. Communicate any concerns or issues with the studio staff in a respectful and appropriate manner